Kegosh Limited ("Kegosh," "we," "our," or "us") is committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. As a business operating in the fast-moving consumer goods (FMCG) industry, we understand the importance of trust in every interaction with our customers, partners, and stakeholders. This Privacy Policy explains how we handle your personal data, ensuring compliance with applicable data protection laws.

1. Information We Collect: When you interact with us — whether purchasing our products, browsing our website, or engaging with us as a business partner — we may collect the following types of information:

  • Personal Information: Name, email address, phone number, postal address, and any other information you provide when contacting us.
  • Business Information: For distributors, retailers, and business partners, we may collect your business name, registration details, and relevant financial information.
  • Transaction Information: Purchase history, payment details, invoices, and delivery preferences.
  • Website and Digital Data: Information collected through cookies and similar technologies, including IP addresses, device type, browser type, and browsing behavior.
  • Communication Records: Copies of communications with our customer service, feedback, or inquiries.

2. Legal Basis for Processing: We process personal data only when we have a valid legal basis to do so, including:

  • Performance of Contract: To fulfill our obligations when you purchase products or engage with us as a business partner.
  • Legitimate Interests: To improve our operations, protect our business, and develop better products and services.
  • Legal Obligations: Compliance with regulatory requirements.
  • Consent: Where required, such as sending marketing communications.

3. How We Use Your Information: Your personal data is used to:

  • Provide Our Products and Services: Process transactions, deliver products, and manage our relationship with you.
  • Improve Our Business: Analyze data to refine product lines and enhance customer experiences.
  • Personalize Communications: Send updates, promotions, and relevant offers.
  • Ensure Safety and Compliance: Protect against fraud, ensure regulatory compliance, and safeguard our business operations.
  • Enhance Digital Experiences: Use website data to improve functionality and tailor content to your preferences.

4. Data Sharing and Third Parties: We do not sell personal data. However, we may share data with:

  • Service Providers: Logistics, payment processing, IT support, and marketing partners.
  • Business Partners: Distributors and retailers involved in the supply chain.
  • Regulatory Authorities: When legally required to comply with applicable laws.

All third parties are contractually obligated to protect your information and use it solely for the agreed purpose.

5. Data Security: We implement robust security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction, including:

  • Secure Systems: Encryption and secure servers to store data.
  • Limited Access: Restricting access to only authorized personnel.
  • Continuous Monitoring: Regular audits and system checks.

6. Data Retention: We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Once no longer needed, data is securely deleted or anonymized.

7. Your Rights: Under applicable data protection laws, you have the right to:

  • Access Your Data: Request details of the personal data we hold.
  • Correct Inaccuracies: Update or correct your personal information.
  • Request Deletion: Ask us to erase your data, subject to legal obligations.
  • Withdraw Consent: Opt-out of marketing communications or withdraw consent for processing.
  • Data Portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies: We use cookies to enhance your experience on our website. These help us:

  • Understand Preferences: Remember your choices for future visits.
  • Improve Website Performance: Analyze visitor behavior to optimize performance.
  • Personalize Content: Offer tailored product recommendations.

You can manage cookie settings through your browser at any time. For more information, please see our Cookie Policy.

9. International Data Transfers: As part of our operations across the ECOWAS region, personal data may be transferred to and processed in countries with differing data protection laws. In such cases, we implement appropriate safeguards to ensure your data remains protected.

10. Policy Updates: This Privacy Policy may be updated periodically to reflect changes in our business practices or legal requirements. We encourage you to review this page regularly.

11. Contact Us: If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact us